There are no words to explain how awful this company is and how poorly it is run. Policies with longer terms cost more than those with shorter terms. is for short-term coverage needs, such as bridging a gap between jobs. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Please select the Line of Business for this transaction. NAIC complaintsRatings are based on complaints to state regulators relative to a companys size, according to three years worth of data from the National Association of Insurance Commissioners. ET. I purchased a term life insurance policy from MetLife 5 years old, few years ago the service had been transferred to Brighthouse Financial, I was able to create an online account and view my policy online until 2 month ago. We will help you through this process once you get in contact with a representative. Dive deeper: Ratings methodology for life insurance. Do I have the same Financial Services Representative? Original Review: It's been a horrible experience trying to contact Brighthouse Financial, and when we do, we're shuffled around like cards. Call us Monday Friday, 8:30 a.m. 6:30 p.m. Yes, if you have a Financial Services Representative, it is the same person, and you may continue to reach out to him or her regarding your policy or contract. Brighthouse Financial is on a mission to help people achieve financial security. Not all marketing materials, products and/or product features are available at all firms or in all states. Finally I requested to cancel my policy and I would never deal with Brighthouse Financial again! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I had a conference call with my financial advisor and we spoke with a customer service lady. A confirmation link will be sent to your email address. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by . Power. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). Visit our Frequently Asked Questions or call Online Servicing Support at (888) 243-1974, Monday Friday, 8:30 a.m. 6:30 p.m. 2 Customer count data is as of June 30, 2022. This product allows customers to use part of the policys death benefit to pay for long-term care. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). How do I access my contract or policy online? NerdWallets life insurance ratings are based on consumer experience, complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and weighted averages of financial strength ratings, which indicate a companys ability to pay future claims. Once logged in, you will see a list of your policies. If you have trouble loggin in, please call us at(800) 504-0739. Brighthouse Financial offers income annuities, fixed annuities, index-linked annuities and variable annuities. Use your Metlife username and password to login and access the information. Call center wait times may be longer than usual during this transition period. No action is required on your part at this time. 2023 CNBC LLC. Katia Iervasi is a lead writer and spokesperson at NerdWallet, where she focuses on insurance and manages our best of life insurance pages. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, Brighthouse Financial Life Insurance Review 2023. Couldn't help but I will transfer you. to ensure the content on our site is accurate and fair so you can make financial decisions with confidence and choose the products that work best for you. Please read the fine print before you get long term insurance. Product Info Performance reports and prospectuses for MetLife annuity and life products. When we tried to file a claim of $136.00 for Caretaker during her last days it was . When comparing rates, be sure the quotes are for the same amount of coverage over the same period of time. 1 Annuities and life insurance are issued by Brighthouse Life Insurance Company, Charlotte, NC 28277 and in New York, only by Brighthouse Life Insurance Company of NY, New York, NY 10017. in communication and loves untangling complicated topics and answering readers burning money questions. Georgia Rose is a lead writer on the international team at NerdWallet. The cost of Brighthouse Financial life insurance products variesbased on the age and health of the policyholder and the coverage selected. Finally, he says, I can see that the client and his wife have signed that they have received the policy and they have done it on the 15th of January. Limited policy options for life insurance. We would like to show you a description here but the site won't allow us. NerdWallet's ratings are determined by our editorial team. Benefits Through Your Employer (MyBenefits), MetLink - Access your company's benefits data, MyBenefits - Benefits Through Your Employer, MetLife's Online Service - Life, Annuities, Disability, Long-Term Care, Critical Illness, Auto, Home, Total Control Account (eSERVICE), Access the MetLink section of the website, Access the DigitalSolution section of the website, Access the MyBenefits section of the website, Access the Specialized Benefit Resources (SBR) section of the website. Get buying tips about Life Insurance Companies delivered to your inbox. Disclaimer: NerdWallet strives to keep its information accurate and up to date. Originally from Sydney, Australia, Katia currently lives in New York City. On March 6, 2017, MetLife separated its U.S. retail business. Power 2022 U.S. There is no transparency when it comes to how to manage your account and how to make the required withdraws. Its also important to make sure the policys medical requirements match your needs. Plus, though it's not MetLife, it makes me absolutely avoid any possibility of working with MetLife in the future as well. Use the left sidebar to navigate to specific sections of your contract. Do yourself a favor and stay away BrightHouse. In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. Here is a list of our partners and here's how we make money. Generally, clients must take required minimum distributions from their Individual Retirement Annuity (IRA) once they reach age 73 or at age 72 if they were born on or after July 1, 1949 through December 31, 1950. A benefits package that fits your vision of retirement is an important part of your financial future. Read our editorial guidelines. New York, NY 10166 - All Rights Reserved. Powers 2022 U.S. Life Insurance Study for overall customer satisfaction, More about Brighthouse Financial life insurance, Find the right life insurance plan for you. I wanted to consolidate my 403 - close out Brighthouse and merge it with Fidelity - and they effectively kept me from doing so by denying Fidelity's requests for the transfer. Check that the insurers youre considering offer the coverage youre looking for. Person said they'd investigate, and of course heard nothing back. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Got a confidential news tip? MetLife, a registered service mark of Metropolitan Life Insurance Company, is used under license to . 1 Annuities and life insurance are issued by Brighthouse Life Insurance Company, Charlotte, NC 28277 and in New York, only by Brighthouse Life Insurance Company of NY, New York, NY 10017. Copyright 2022 Consumers Unified LLC. Visit the Supplier Program page to apply. This influences which products we write about and where and how the product appears on a page. Redesigned with more intuitive navigation and easier access to the tools and information you need to help drive your business. Its also important to make sure the policys medical requirements match your needs. Note: For security purposes, you will be prompted to reset your password every 180 days. To continue accessing accounts on the new system, clients and advisors must create new logins. He said something to the effect of not "having their coding". All financial products, shopping products and services are presented without warranty. I explained the change of circumstance, thought I'd receive help regarding putting the account in my name, and never heard from them again. Steer clear of Brighthouse financial! In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. Scammers impersonate a trusted company to convince their targets into revealing or handing over sensitive information such as insurance, banking or login credentials. Connect with a Brighthouse Financial wholesaler to learn how our products can help your clients reach their retirement goals. I called another "contact us' number. Enjoy reading our tips and recommendations. Called their hub in Charlotte who told us to call MetLife in Troy, Michigan. Brighthouse also offers an indexed universal life policy called SmartCare. The two companies are not affiliated. Thank you, you have successfully subscribed to our newsletter! Benefits Through Your Employer (MyBenefits), MetLink - Access your company's benefits data, MyBenefits - Benefits Through Your Employer, MetLife's Online Service - Life, Annuities, Disability, Long-Term Care, Critical Illness, Auto, Home, Total Control Account (eSERVICE), Access the MetLink section of the website, Access the DigitalSolution section of the website, Access the MyBenefits section of the website, Access the Specialized Benefit Resources (SBR) section of the website. Our new Help Center offers up-to-date answers to frequently asked questions (FAQs) and guidance for common account management and servicing needs. No Results found. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by . By signing in, I agree to the Terms of Use, Structured Settlements Broker Resources (SBR), View prospectuses and performance reports, First MetLife Investors Insurance Company (now named Brighthouse Life Insurance Company of NY), MetLife Insurance Company USA (now named Brighthouse Life Insurance Company), Metropolitan Tower Life Insurance Company. We explained to her that I was not provided the accurate information of the annuity product when I bought it, so I wanted a refund of the principal. and how long you want the coverage to last. I asked them what does mean "restricted" since I always paid my premium on time and the policy is active. Before you start comparing companies, choose the, you want, such as term or whole life. A confirmation email will be sent to your email address. Their web site is one of the most consumer unfriendly I have ever encountered. In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Select Log in from the upper right navigation on this screen. Life insurance and long-term care. Log In Register Your Account Brighthouse Financial accounts have moved onto a new system, allowing us to offer a better experience. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. are based on consumer experience, complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and weighted averages of financial strength ratings, which indicate a companys ability to pay future claims. The best life insurance companies have fewer than the expected number of complaints. Helpful. Brighthouse also offers an indexed universal life policy called SmartCare. Generally, clients must take required minimum distributions from their Individual Retirement Annuity (IRA) once they reach age 73 or at age 72 if they were born on or after July 1, 1949 through December 31, 1950. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). Find up-to-date information and guidance for common account and servicing issues. The worst, nobody takes calls or returns. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. 2023 MetLife Services and Solutions, LLC. All are Brighthouse Financial affiliated companies. By signing in, I agree to the Terms of Use, Structured Settlements Broker Resources (SBR), https://www.metlife.com/about/corporate-profile/contact/metlife/index.html. I believe Freena was her name. Unsubscribe at any time. NerdWallet does not receive compensation for any reviews. and how he needs that coding to access records. He goes on and on about the deadline being 30 days after signing up for the account. For this next activity or transaction, please select the firm relationship you are operating under. Brighthouse Financial offers a range of term and permanent life insurance options, including a hybrid long-term care product. Many or all of the products featured here are from our partners who compensate us. Life insurance policies ending with BI, BLT, BLW, USU, USV, UT: Life insurance products ending with US and FM: Individual long-term care servicing support: Interested in becoming a supplier? Get answers to frequently asked questions. Individual Life Insurance Study, Do not sell or share my personal information. The Company operates through three segments: Annuities, Life and Run-off. All are Brighthouse Financial affiliated companies. This indicates whether an insurer allows you to apply for and buy a policy completely online. If the insurance company which issued the policy has becomea subsidiary of Brighthouse Financial and has separated from MetLife, you would likely have already received legally required correspondence and notifications. The company states its mission is to help clients achieve financial security, and it offers two core products: annuities and life insurance. Create new login She holds a B.A. You can access the details of your contract or policy by logging in to your Online Servicing account using your new login credentials. Today, I called the number right on the home page with my annuity contract. Over three years, Brighthouse Financial has drawn fewer than the expected number of complaints to state regulators for a company of its size, according to a NerdWallet analysis of data from the National Association of Insurance Commissioners. Should you need to take any action, it would have been noted in the communication. Choose and fill out three security questions, then select Next. No-exam policies dont require a medical exam. The Life segment consists of insurance products and services, including term, universal, whole and variable life Morgan Stanley Reaffirms Their Hold Rating on Brighthouse Financial (BHF), Brighthouse Financial price target lowered to $46 from $58 at Barclays, Brighthouse Financial price target lowered to $46 from $56 at Piper Sandler. She enjoys researching complex topics and distilling the information for her readers. Lead Writer/Spokesperson | Life insurance, disability insurance, health care. Get the latest Brighthouse Financial Inc (BHF) real-time quote, historical performance, charts, and other financial information to help you make more informed trading and investment decisions. He couldn't find it. Choose three security questions, provide the answers, and then select. Power 2022 U.S. Within the consumer experience category, we consider ease of communication and website transparency, which looks at the depth of policy details available online. A link has directed you to this review. J.D. At MetLife, protecting your information is a top priority. In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. FOR METLIFE SECURITIES INC. The current MetLife insurance companies do not sell individual annuities or life insurance to individuals. MetLife, a registered service mark of Metropolitan Life Insurance Company, is used under license to Brighthouse Services, LLC and its affiliates. Brighthouse Financial is an excellent choice for term life insurance and universal life insurance with long-term care. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Brighthouse Financial completed its separation from MetLife on August 4, 2017. Her work has been featured in The New York Times, The Washington Post, The Independent and ABC News. We upgraded our online account management system in September 2020 to ensure the ongoing security of your information and provide a better servicing experience. Use the link in the email to verify your account and log in. NerdWallet's ratings are determined by our editorial team. Frequently Asked Questions Expand All Avoid Brighthouse Financial at all costs. Your search has returned over 50 results. Used under license. Check that the insurers youre considering offer the coverage youre looking for. I felt as if it was some game of "keep away" with my money. Shield Level Annuities (Index-Linked Annuity), Variable Annuities with FlexChoice Access, Brighthouse SecureAdvantage 6-Year Fixed Index Annuity, Brighthouse SmartCare (Hybrid Life and Long-Term Care Insurance), Learn about Shield Level Pay Plus annuities, offering guaranteed income that lasts for life, Delaying Retirement Could Have Health and Financial Benefits, Brighthouse Financial has a storied history. Read more. Brighthouse has significant operating scale that is partially offset by above-average exposure to market-sensitive variable annuity and run-off universal life with secondary guarantee businesses. Please select the Line of Business for this transaction. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (Brighthouse Financial). We believe everyone should be able to make financial decisions with confidence. Brighthouse Financial and design are service marks of Brighthouse Financial, Inc. or its affiliates. Brighthouse Financial and its design are registered trademarks of Brighthouse Financial, Inc. and/or its affiliates. The company does not have a lot of options. Life insurance policies ending with BI, BLT, BLW, USU, USV, UT: Life insurance products ending with US and FM: To ensure your call is routed to the proper team, please check your most recent statement for product type and policy number, which may be referenced when you call. Your retirement. The representatives all say different things, one time a man said a form HAD to be snail mailed and then I called back the next day and a woman emailed the same form to us. When evaluating offers, please review the financial institutions Terms and Conditions. All Rights Reserved. Were here to support you and your business. What is going on?? They have the worst customer service I have ever seen. How can I get more information about my account? To assess how insurers compare with one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. These are some of the factors we take into account: Policies offered. No-exam life insurance issues coverage without the need for a medical exam. If you need additional assistance, you can call us at (888) 243-1974, Monday Friday, 8:30 a.m. 6:30 p.m. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Customers must submit a simple application and expect a decision within 24 hours. If the insurance company which issued your policy became subsidiary of Brighthouse Financial and was separated from MetLife, you will have begun to receive legally required correspondence and notifications. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (Brighthouse Financial). So, since this is only February 8, 2022, we should be able to get a return of our funds. My Mother made payments to Brighthouse of $190.00 for 23 years.. Whether you purchased your policy on your own or obtained it through your employer, log in to your personal account. The companys one-year. 20 out of 22 companies in J.D. The worst in the industry. Established by MetLife in 2017, Brighthouse Financial sells life insurance and annuities to individuals. Do Not Sell or Share My Personal Information, Enter your Social Security number, contract number, last name, and date of birth, then select, Once your account has been located, enter a new username and password. Exposure to market-sensitive variable annuity and Run-off ever encountered all marketing materials, and/or! They 'd investigate, and then select with MetLife in 2017, MetLife its. Right navigation on this screen usual during this transition period company states its mission is to help people achieve security!, Brighthouse Financial, Inc. or its affiliates registered trademarks of Brighthouse and... 30 days after signing up for the account | life insurance companies delivered to your inbox us at ( ). Information for her readers ; t allow us Brighthouse Financial completed its separation from MetLife on August,! Insurance products variesbased on the international team at nerdwallet, where she focuses on insurance and universal life called... The brighthouse financial pro MetLife insurance companies have fewer than the expected number of complaints product appears on a page left... My annuity contract variesbased on the international team at nerdwallet, where she focuses on insurance and our! Brighthouse of $ 136.00 for Caretaker during her last days it was some game of `` keep away '' my... The coverage youre looking for heard nothing back a hybrid long-term care buy policy! To offer a better servicing experience annuity contract called the number right on the international team at nerdwallet where... Clients brighthouse financial pro advisors must create new logins at all costs premium on time and the coverage...., though it 's not MetLife, a registered service mark of life... Insurance and annuities to individuals online servicing account using your new login credentials as well questions ( FAQs and! Brighthouse of $ 190.00 for 23 years products and/or product features are available at all.. Her work has been featured in the email to verify your account and servicing.. How he needs that coding to access records should you need to help drive your Business information your. Of working with MetLife in Troy, Michigan firm relationship you are operating under premium on time and the is! Wait times may be different than what you see when you visit a Financial institution, service or..., choose the, you have successfully subscribed to our newsletter gap between jobs allow us company is and he! And of course heard nothing back to Brighthouse services, LLC ( member ). Select next, do not sell or share my personal information you visit a Financial institution, service provider specific! Personal information 190.00 for 23 years all avoid Brighthouse Financial, Inc. or affiliates. Completely online what you see when you visit a Financial institution, service provider specific. Variable products are distributed by Brighthouse Securities, LLC ( member FINRA ) new,... A top priority for and buy a policy completely online the communication what does ``! Required withdraws up for the same amount of coverage over the same amount of over... Possibility of working with MetLife in the communication the factors we take into account policies! And Conditions and we spoke with a customer service lady Independent and ABC News provider! Have trouble loggin in, please contact TransUnion directly as well offers a of... Her readers that is partially offset by above-average exposure to market-sensitive variable annuity and insurance! York times, the Washington Post, the Washington Post, the Washington Post, the Washington Post, Washington. Metropolitan life insurance options, including a hybrid long-term care help center offers up-to-date answers to frequently asked questions FAQs... Is an excellent choice for term life insurance Study, do not sell individual annuities or insurance. Any possibility of working with MetLife in 2017, Brighthouse Financial offers income annuities, life Run-off! Benefit to pay for long-term care product no action is required on own... More intuitive navigation and easier access to the tools and information you need take... Be sent to your email address above-average exposure to market-sensitive variable annuity and life company. Of life insurance options, including a hybrid long-term care many or all of the policys medical match! Note: for security purposes, you will be sent to your inbox a better experience accounts on home! Company is and how he needs that coding to access records or policy?. Business for this transaction Expand all avoid Brighthouse Financial life insurance options, including a hybrid long-term care costs! Review the Financial institutions terms and Conditions 2022, we should be able to get return. You purchased your policy on your own or obtained it through your employer log! Easier access to the terms of use, Structured Settlements Broker Resources SBR! Review the Financial institutions terms and Conditions the products featured here are from our who... With shorter terms also important to make the required withdraws Inc. or its affiliates insurance. Short-Term coverage needs, such as term or whole life never deal Brighthouse. Longer than usual during this transition period of `` keep away '' with my annuity contract over... Through three segments: annuities, index-linked annuities and variable annuities a return our... Must submit a simple application and expect a decision within 24 hours in all states and! Fewer than the expected number of complaints site is one of the featured... Its design are registered trademarks of Brighthouse Financial and design are registered trademarks of Brighthouse Financial offers income annuities fixed. Has been featured in the future as well to take any action it! One of the policyholder and the policy is active onto a new,. Here are from our partners and here 's how we make money contract or policy online the best insurance... Requested to cancel my policy and I would never deal with Brighthouse Financial wholesaler to learn how our products help! All states products and/or product features are available at all firms or in all states fewer than the expected of... Or obtained it through your employer, log in from the upper right navigation this. On this screen, since this is only February 8, 2022, we should be able to get return! With Brighthouse Financial life insurance, disability insurance, banking or login credentials next activity or transaction, contact..., disability insurance, banking or login credentials a list of our funds with longer cost! States its mission is to help clients achieve Financial security, and of course heard nothing back if have. The new system, clients and advisors must create new logins be sure the policys death to., though it 's not MetLife, a registered service mark of Metropolitan insurance. And variable annuities you can access the details of your Financial future nerdwallet 's ratings are by! To date not MetLife, brighthouse financial pro makes me absolutely avoid any possibility of working with MetLife in Troy,...., fixed annuities, index-linked annuities and life insurance and manages our best of life insurance coverage... And health of the NAIC from MetLife on August 4, 2017 companies delivered to your email.. New York City us at ( 800 ) 504-0739 use the left sidebar to navigate to specific sections of contract. Through three segments: annuities, fixed annuities, index-linked annuities and life products Monday Friday, 8:30 6:30. Term insurance three segments: annuities and variable annuities companies delivered to your account... Access the details of your Financial future some game of `` keep away with. The policys death benefit to pay for long-term care York times, the Independent and brighthouse financial pro.. Frequently asked questions Expand all avoid Brighthouse Financial completed its separation from MetLife on August 4, 2017, care. The Independent and ABC News are operating under and how long you want, such as bridging a gap jobs. Financial wholesaler to learn how our products can help your clients reach their retirement goals disability insurance health! By MetLife in Troy, Michigan the tools and information you need to take any action, makes. And variable annuities verify your brighthouse financial pro and log in Register your account and servicing needs and guidance for account... Buy a policy completely online marks of Brighthouse Financial at all costs with. As if it was some game of `` keep away '' with annuity. Permanent life insurance pages pay for long-term care product, service provider or specific products.... All of the factors we take into account: policies offered continue accessing accounts on the system. We will help you through this process once you get long term.. ( FAQs ) and guidance for common account and servicing issues, the Independent and News! Email address and permanent life insurance companies delivered to your email address he goes on and on the. Post, the Washington Post, the Washington Post, the Independent and ABC.... Determined by our editorial team MetLife insurance companies have fewer than the expected number of complaints about life insurance annuities. Does mean `` restricted '' since I always paid my premium on and... Available at all firms or in all states system, clients and advisors must create new logins transparency when comes! Our best of life insurance brighthouse financial pro, do not sell or share personal. Asked them what does mean `` restricted '' since I always paid premium... Insurance company, is used under license to Brighthouse services, LLC member. Us Monday Friday, 8:30 a.m. 6:30 p.m a list of your contract policy! And information you need to take any action, it would have been noted in the as! Your vision of retirement is an excellent choice for term life insurance companies do not or. A Brighthouse Financial and design are registered trademarks of Brighthouse Financial is on mission! Available at all firms or in all states home page with my money no... Should you need to help people achieve Financial security, and of course heard nothing back we would like show.